1. Initiate the troubleshooting process by quickly pressing Fn + Y, which activates the keyboard’s 2.4G mode. You’ll notice the Y key’s LED flashing slowly, confirming you’re in the correct mode.
2. Next, for pairing, press and hold the FN+Y combination key for 3 seconds. This action triggers pairing mode. Simultaneously, insert the receiver/dongle. The Y keys’ LEDs will flash rapidly during this process. When the pairing is successful, the LED indicator will remain illuminated for 2 seconds.
3. If your device isn’t detected within 30 seconds, the LED indicator will turn off, and the keyboard will enter sleep mode. In such cases, repeat steps 1 and 2 until the pairing is successful.

To resolve Bluetooth connectivity problems with your MonsGeek wireless keyboard, follow these steps:

1. Initiate Bluetooth Mode:
   • Begin by performing a short press of the Fn + E/R/T keys. This action activates Bluetooth mode. You’ll recognize it when you observe a slow, rhythmic LED flashing beneath the E/R/T keys.
2. Enable Bluetooth Pairing:
   • Now, press and hold the Fn + E/R/T keys for a duration of 3-5 seconds. This step activates Bluetooth pairing mode, which is indicated by rapid LED flashes beneath the E/R/T keys. For better visibility during this process, you can turn off the RGB lighting by pressing Fn + L.
3. Locate the Keyboard:
   • On your PC or phone, navigate to the “add Bluetooth device list” in your Bluetooth settings.
   • Please be aware that all our Bluetooth keyboards support BT5.0 and are backward compatible with BT3.0. When you initiate pairing by pressing Fn + E/R/T, you will encounter two options: “Model BT1/2/3” and “Model BT3.0.”
   • If your device supports BT5.0, select “Model BT1/2/3,” which corresponds to BT5.0 for optimal compatibility.

By following these steps, you can effectively troubleshoot and establish a Bluetooth connection for your MonsGeek wireless keyboard.

The keycap sizes of MonsGeek M1/M1W(ANSI) are as below. The remaining unlabeled keycaps are 1U.

Try online VIA: https://via.evove.top/ or https://usevia.app/
​

1. Please use the right V3 .JSON file for the M3 QMK without needing to toggle V2 definitions. Here is the link: https://monsgeek.com/files/M3%20Json%20File_V3.json
2. Load V3 JSON File: Load the corresponding V3 JSON file for your QMK keyboard. Ensure that the “Use V2 definitions” option is turned off when loading the V3 JSON file. You may need to load 2-3 times to let your keyboard be detected.

Step 1: Select Your Keyboard: Open the QMK Configurator website at https://config.qmk.fm/#/monsgeek/m1/LAYOUT_ansi.You can find M5 in the list too.

Step 2: Select Your Keyboard Layout:  If there is only one layout available, you don’t need to change anything. You could choose ANSI or ISO depending on your keyboard’s layout.

Step 3: Name Your Keymap:  Give your keymap a name. If you encounter issues during compilation, consider changing the name to avoid conflicts with existing keymaps in the QMK Firmware repository.

Step 4: Define Your Keymap:

You can enter keycodes in one of three ways:

• Drag and drop the keycodes onto the layout.
• Click on an empty spot on the layout, then select the desired keycode.
• Click on an empty spot on the layout, then press the physical key on your keyboard to assign a keycode.

Hover your mouse over a key to see a short description of the key code. For more detailed information, refer to the Basic Keycode Reference and Advanced Keycode Reference.

If your selected layout doesn’t match your physical build, leave the unused keys blank. If you’re unsure which key is in use, for example, if you have a single backspace key but the LAYOUT_all has 2 keys for backspace, put the same keycode in both locations.

Step 5: Save Your Keymap for Future Changes: Once you’re satisfied with your keymap or want to work on it later, press the “Download this QMK Keymap JSON File” button. This will save your keymap to your computer. You can load this .json file in the future by pressing the “Upload a QMK Keymap JSON File” button.

CAUTION: Note that the .json file used here is not the same as the one used for other tools like kbfirmware.com. Using this file with other tools or vice versa may cause issues.

Step 6: Compile Your Firmware File Press the green “Compile” button. Once the compilation is complete, you can download the firmware file by clicking the green “Download Firmware” button.

Next Steps: Flashing Your Keyboard After downloading the firmware file, you’ll need to flash it onto your keyboard. For detailed instructions on flashing your keyboard with the new firmware, refer to the article provided in the link.

There are several common layer-switching keys:

1. Mo(n): This function momentarily activates a layer. When you release the key, the layer is deactivated. This function is commonly assigned to the Fn key on our keyboards.
2. TG(n): This function toggles the nth layer on and off. It activates the layer if it’s inactive and deactivates it if it’s active. You can think of it as similar to the num lock function. On our keyboards, this function is also used to implement Fn+W.
3. DF(n): This function switches the default layer. The default layer is the base layer that is always active, and other layers stack on top of it. It can be used to switch from one layout (e.g., QWERTY) to another. It’s important to note that this is a temporary switch that only persists until the keyboard loses power. Modifying the default layer in a persistent way requires deeper customization.
4. LT(n, kc): We will talk about this way later in this article.

To configure tap/hold keys in VIA, you have a few options:

• In VIA, you can find some pre-defined tap/hold keys such as ESC`, LS(, RS), LC(, RC), LA(, RA), and SftEnt. Simply hover your cursor over the key to see the code and its meaning.
• You can use the “ANY” key to program any QMK code. To do this, refer to this link: [LINK].

For example, you can use the code “LT(layer, kc)” to “Turn on a layer when held, and activate the key code ‘kc’ when tapped.” For instance, “LT(2, KC_SPC)” will activate layer 2 when held, and input a spacebar when tapped.

Another code option is “MT(mod, kc)”, which means activating a modifier key (Shift, Ctrl, Alt, Gui) when held and the key code ‘kc’ when tapped.”MT(MOD_LALT, KC_PSCR)” will act as LALT when held, and act as Printscreen when tapped.

You can find more code examples for tap/hold keys in the provided link.

M Series Screws (M1/M2/M3/M5/M1W）

• Lock Upper and Low Cover

Allen Bolt: PM2.5*20mm

Allen Bolt: PM2.5*6mm

• Lock JST Cable

PWM2.0*6mm

• Lock PCB Board and Plate

PWA2.0*4mm

Kindly note: The previous version of M2 used machine screws to secure the PCB board and plate. However, it has now been upgraded to tapping screws, which are also used in other M series models.

If you are experiencing issues with the Fn key on your keyboard, please try the following steps to troubleshoot the problem:

1. Test with “Test Matrix” ON or Hotkeys: Most key testers cannot detect the Fn key, but you can test it by enabling the “Test Matrix” feature in VIA if your keyboard supports VIA. This feature allows you to check the functionality of each key individually. Alternatively, you can try using the Fn+L combination to open/close the RGB settings and test if the Fn key is responsive.
2. Restore factory settings: In the keyboard driver or by following the instructions in the manual, try restoring the keyboard to its factory settings. This can often resolve software-related issues. For QMK version keyboards, you can perform a reset by holding down the Esc key while plugging in the keyboard. Afterward, reconnect the keyboard to complete the reset process.
3. Check for additional troubleshooting: If the Fn key still does not work after the reset, you can refer to the following article for further guidance: Link to the article on fixing keyboard issues.

If you are experiencing issues with certain keys not functioning on your keyboard, please try the following steps to troubleshoot the problem:

1. Restore factory settings: In the keyboard driver or by following the instructions in the manual, try restoring the keyboard to its factory settings. This can often resolve software-related issues. For QMK version keyboards, hold down Esc while plugging in the keyboard to perform a reset. Afterward, reconnect the keyboard to complete the reset process.
2. Switch replacement: If the issue persists, consider replacing the switch associated with the malfunctioning key. You can use a good switch from the keyboard to replace the defective one. Please refer to the manual or follow the provided instructions for guidance on how to swap the switch. Swap the switch. If needed, you can use tweezers or a switch puller for the replacement. After replacing the switch, test the key to see if it works properly. If the key functions correctly with the new switch, it suggests that the issue was likely caused by the original switch.
3. Socket problem: If swapping switches does not resolve the problem, there may be an issue with the socket on the PCB (Printed Circuit Board). To further diagnose this, perform the following test:
   • Use tweezers or a small piece of wire with good conduction.Follow the instructions in the provided link (https://drive.google.com/file/d/1w0-ANVMocShl13cze_3p2sBnQ7VhRRZB/view?usp=sharing) to perform the test.Use VIA or other keyboard testing software to check if the key registers properly.
   If the key registers correctly during the test, it indicates that the PCB is functioning properly, but the switch might not be making proper contact with the socket.
4. Fixing loose socket contacts: If there is a loose socket contact causing the issue, follow the steps below:
   • Check the provided links for visual references on identifying and fixing the problem:
     • Broken socket: https://drive.google.com/file/d/13-AQa9Wingid8KKGb9lMyqri9f9nqOG0/view?usp=sharing
     • Fixing the socket: https://drive.google.com/file/d/1Xzy5rk1Cc4KltejanJ5tVvbDvZBxiwSa/view?usp=sharing
   • Carefully disassemble the keyboard to access the PCB.
   • Take caution when handling the PCB cable and JST connector, as they are fragile components.
   • Follow the provided instructions and images to tighten the contacts in the socket to ensure proper circuit connection.

By following these steps and emphasizing important instructions, you can effectively troubleshoot and address the issue of non-functioning keys on your keyboard.

To identify whether your keyboard is the QMK version, we recommend following these steps:

1. Locate the EAN number: Look for the EAN number on the outer box of your keyboard. It typically consists of a series of digits as below (697535138XXXX). The EAN number helps us verify the specific version of your keyboard.
2. Contact our support team: Once you have found the EAN number, please reach out to our support team. You can contact us via support@monsgeek.com and provide the EAN number for reference. Our dedicated team will assist you in confirming whether your keyboard is the QMK version or not.

Please note that providing the EANU number helps us accurately identify the version of your keyboard and offer appropriate guidance. If you have any further questions or require assistance, please don’t hesitate to contact our support team.

The “No DFU capable USB device available” error commonly occurs when attempting to flash firmware using the QMK version. This error suggests that the file required for the driver installation might not have been installed properly. To troubleshoot and resolve this issue, please follow these steps:

1. Re-install the signed QMK toolbox: Signed QMK Toolbox.
2. Run the installation: Once the download is complete, run the QMK Toolbox installation file (.exe) and follow the on-screen instructions. During the installation process, make sure to press “Yes” when prompted to install the driver. If there are no driver installations appearing on the screen, you may need to install the Driver yourself in the Tool-install driver as below.
3. Allow complete driver installation: It is crucial to be patient and wait until the driver installation is fully completed. Interrupting or closing the installation prematurely can lead to the “No DFU capable USB device available” error.
4. Retry firmware flashing: After the driver installation is finished, attempt to flash the firmware again using QMK Toolbox. You should now be able to proceed without encountering the error.

If you continue to experience issues or have further questions, you need to install these drivers in order for QMK to detect the keyboard:https://github.com/WestberryTech/wb32-dfu-updater/tree/master/driver.

The original firmware: ​​​M1​​ QMK, M2 QMK, M3 QMK

To enter Bootloader mode and flash the firmware on your QMK version keyboard, please follow these steps:

1. Download QMK Toolbox:You could download the QMK toolbox here:​​QMK toolbox​​.Or you could visit the QMK Toolbox download page at QMK Toolbox and download the software. If prompted, proceed with the installation process and wait for it to complete.
2. Open QMK Toolbox: Launch the QMK Toolbox software on your computer. If it’s your first time using it, you may be prompted to install necessary drivers. Follow the on-screen instructions and wait until the installation is finished.
3. Locate the firmware: Click the “Open” button in QMK Toolbox to browse and select the appropriate .bin firmware file for your keyboard model. Ensure you have downloaded the correct firmware version for your keyboard.
4. Enter Bootloader mode: Disconnect the USB cable from your keyboard. While holding down the “ESC” key, reconnect the USB cable. You should notice the “Flash/Exit DFU” button in QMK Toolbox turn black, indicating that you are now in Bootloader mode.
5. Flash the firmware: With your keyboard in Bootloader mode, click the “Flash” button in QMK Toolbox to begin the firmware flashing process. Wait until you see the “OK” message indicating that the firmware update is complete.
6. Exit Bootloader mode: After the firmware has been successfully flashed, click the “Exit DFU” button in QMK Toolbox. You can then close the QMK Toolbox software.
7. Reconnect the USB cable: Reconnect the USB cable to your keyboard. Your keyboard should now be ready for use with the updated firmware.

Please note that these instructions are specific to QMK version keyboards and assume you have already downloaded the necessary firmware. If you have any further questions or encounter any difficulties, feel free to seek additional support from the QMK community or consult support@monsgeek.com.

If you are unable to connect your keyboard to VIA, please follow these steps to troubleshoot the issue:

1. Install the latest VIA version: Visit the VIA releases page at VIA releases and download the latest VIA software. Install it on your computer, ensuring you have the most up-to-date version.
2. Reconnect the keyboard power cable: Disconnect and reconnect the power cable of your keyboard. This step helps to ensure a fresh connection between the keyboard and your computer.
3. Load the JSON file: On the Design page of VIA, you might need to load a JSON file to configure your keyboard properly. You can download the JSON file from https://www.monsgeek.com/download/. Once downloaded, locate the load button on the Design tab and click it to load the JSON file.Note: If you can’t find the load button, make sure you have opened the Design tab in the VIA software.
4. Reconnect the keyboard power cable (again): Disconnect and reconnect the power cable of your keyboard once more. This step ensures that the keyboard is properly recognized by the VIA software.
5. Customize the keymap: Click on the “CONFIGURE” section in VIA to access keymap customization. Use this section to modify and configure the keymap according to your preferences.

If you continue to experience difficulties connecting your keyboard to VIA or encounter any other issues, it is advisable to seek further assistance from the VIA community or consult the manufacturer of your keyboard. They can provide specific guidance tailored to your keyboard model.

If you’re experiencing difficulty with your M2 (QMK version) keyboard not being recognized immediately upon booting up your PC, there are a few steps you can take to troubleshoot the problem:

1. Update the firmware: It’s recommended to update the firmware of your M2 keyboard. You can download the firmware update from this Google Drive link: Firmware Update. Please note that this firmware update is only applicable for the M2 QMK version. If your keyboard is functioning properly, you may not need to perform this update.
2. Firmware flashing instructions: Follow the provided instructions in the firmware update package to flash the updated firmware onto your M2 keyboard. This process helps to ensure the keyboard’s firmware is up-to-date and may help resolve the recognition issue.
3. Check USB connection and port: Verify that the USB cable is securely connected to both the M2 keyboard and the computer. Additionally, try connecting the keyboard to a different USB port on your PC to see if the issue persists. Faulty USB cables or ports can sometimes cause recognition problems.
4. Update USB drivers: Ensure that you have the latest USB drivers installed on your computer. Visit the manufacturer’s website for your PC or motherboard and look for any available USB driver updates. Installing the latest drivers can often resolve compatibility issues.

If the issue persists after trying these steps, it may be helpful to reach out to our support team for further assistance. They can provide additional guidance based on the specific model and configuration of your M2 keyboard.

Please keep in mind that firmware updates should be performed with caution and only when necessary. If your keyboard is working properly and recognized consistently, there may not be a need to flash the firmware.

It is most likely caused by an accidental lock of the Win key.

You could press Fn+Win to unlock the Win key.

Try online VIA: https://via.evove.top/ or https://usevia.app/

If it still cannot work, you may need to follow the steps below:

Firmware Upgrade from V2 to V3 definitions: Follow the steps outlined in the guide below.

1. QMK Toolbox: Link
2. Make sure the driver is installed completely when installing the Toolbox.
3. 
   • Keyboard drivers (needed for QMK Toolbox): Link（If you encounter any issues during the process, please refer to the article here）
   • V3 firmware: Link
   • Guide for firmware upgrade: Link
4. Once you have successfully upgraded the firmware to V3, you can use the V3 .JSON file for the MonsGeek M1 without needing to toggle V2 definitions on. Here is the link: Link
5. Load V3 JSON File: After updating the firmware and installing the drivers, load the corresponding V3 JSON file for your M1 QMK keyboard. Ensure that the “Use V2 definitions” option is turned off when loading the V3 JSON file.

​

Please be aware that the theoretical polling rate in wired mode is 1000Hz.

However, it’s important to note that the actual polling rate may be influenced by various factors in the keyboard’s usage environment. These factors include the speed at which you press the switches, the efficiency of data transmission, and the decoding time of the connected device. These variables can affect the overall performance and responsiveness of the keyboard.

You could download the latest VIA here.

You could check it here: M2 and M1.

1)You can use the hotkeys (press and hold Fn + ~ for 3s) in the manual.

2)You can hold down Esc while plugging in the keyboard. After that, replugging the keyboard to complete the reset.

3)You can try to flash the original firmware: ​M1 V1.0. Bin file for the M2:M2 bin file.

You get a 3-day price guarantee for all keyboard purchases and qualified keycap sets over $50.

The price-matching policy for monsgeek.com is not applicable for other types of computer peripherals. For other accessories, the price may fluctuate in response to exchange rate and logistic rates.

The price-match guarantee, however, does NOT extend to price changes subject to holiday special events/deals. Requests of price-match on holiday deals will be declined.

Regarding price-matching policy for Monsgeek keyboards on other platform, please consult the distributor for more details.

To request price match, please message support@monsgeek.com with your order ID.

Akko × MonsGeek switches (including the Jelly lines) are compatible with Outemu mechanical sockets.

They are NOT compatible with Outemu optical sockets.

The short-answer is YES. And the VAT is collected at the time of checkout as required by EU Commission to comply with VAT e-commerce obligations.

MonsGeek provides the IOSS to the carrier to expedite the customs clearance process and report the VAT to the European Commission every month. By doing so, we are providing the information required for customs clearance upfront so there should be no delay for customs clearance.

PS: In rare cases, if you go with FedEx/TNT, the logistic carrier may neglect the IOSS and recharge you the VAT. In this case, contact support@monsgeek.com to get a refund for the VAT, or pay the VAT on your behalf.

Custom import taxes are not included in the payment and are generally not collected in most logistic routes we provide unless you go with the express shipment (like FedEx/TNT).

Below are the definitions of order status:

[Processing] Item not yet picked up by carrier (it takes around 3 working days for processing). Or maybe the package has been handed over to the carrier, but the carrier has not yet generated a label (could have 1-3 days delay).

For pre-order items, it will remain as “processing” until the items are in stock and ready to be shipped.

[Shipped] MonsGeek has handed over the package to the carrier.

Once the shipping status changes to “shipped” and a tracking number has been entered, which means the package is handed over to the carrier.

There are typically two main reasons if the tracking information doesn’t update:

1.Initial Scan only available at final destination 

Sometimes the package is carried by multiple carriers. So you will be having different tracking ID throughout the entire logistic network.

However, MonsGeek only enters the tracking ID for the LAST carrier.

For carriers like USPS, it will only be trackable once it reaches the destination sort facility.

The same situation includes, but not limited to Australia Post, DPD, DHL Paket (for EU countries), Canada Post and USPS. 

Users will need to wait at least 7-10 days before the package is scanned locally with final destination carrier. And the package should then be delivered in a few days.

For example, if the package was handed over to carrier on August 1st through Australia Post, and it will take 10 days to reach Australia.

From August 1st – 10th, users will see “the electronic shipping info has been collected”.

And once the item reaches Australia, the initial scan of pick-up will then be displayed.

2. Limited Air Shipping Capacity 

This happens frequently with DHL, where it could take up to a week for a specific package to successfully catch up the flight due to limited logistic capacity.

However, if the initial tracking of your package doesn’t take place for over 2 weeks after the tracking ID has been entered, please consult support@monsgeek.com to ensure there isn’t any issue.

List of Regions/Countries We Ship To (2023/2/18)
Contact support@monsgeek.com if yours is not listed. We will try our best to find reliable logistic partners to deliver to your country/region.

Argentina
Australia
Austria
Belgium
Brazil
Brunei
Bulgaria
Canada
Chile
Colombia
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Mexico
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Qatar
Reunion
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey.
United Arab Emirates
United Kingdom (UK)
United States (US)

Note: the date below represents BUSINESS DAYS.

It depended on the delivery region, the content of order as well as the delivery method.

For standard shipping, please check the general delivery speed below.

For paid priority shipping, we will ship with FedEx Intl’ Priority or TNT Express that shall take approximately 3~5 days to deliver.

For specific region, please consult support@monsgeek.com.

USA:

10~14 days (USPS)

3~5 days (FedEx with Priority Shipping)

Australia: 

10~12 days (Australia Post)

UK: 

5~9 days (Royal Mail/Yodel)

FR:

7~10 days（La Poste）

Malaysia

6~8 days (Airpak Express)

Germany

7~9 days (DHL Paket)

Philippines

3~7 days (FedEx)

You can change your shipping address by yourself as long as your order has not been placed.

Follow these steps to change the details of your order 1. Go to my orders. 2. Click on the edit details icon for the order which you’d like to update. 3. Update the required fields and click save changes. 4. Click done after you’ve finished.

If you have already placed your order, you should contact us to change your shipping address within 2 hours. Otherwise,  there isn’t guaranteed that your change will take effect and if we were able to make necessary changes, extra fee might be imposed by the carrier that buyer needs to be responsible for. 

The VAT is included but the import duty (customs tax) isn’t included, and customer is responsible for paying the import duty if being billed by the local customs.

For EU customers, please check this article.

For US customers, you should not worry about it as US only charges import tax for items over $800, way beyond the value of mechanical keyboards and parts.

For most other regions, if you go with the standard shipping option, the chance of being charged with import duty at customs is extremely low.

The following countries may have high chances of getting taxes and the associated shipping option:

Vietnam (please purchase through Akko VN);

Austria (with FedEx);

Indonesia (with FedEx);

Canada (with UPS);

Colombia (with UPS).

M1 has a non-QMK Chinese version sold on Taobao, JD and other platforms in China.

M1 global version (QMK supported) is sold on the following channels:

Official Website (Store): https://www.monsgeek.com/

Global Partners (Buy from Local): https://www.monsgeek.com/partner/

Akko German Store: https://akkogear.de/products/monsgeek-m1

Shopee PH Store: https://shopee.ph/monsgeek.ph

Shopee MY Store: https://shopee.com.my/monsgeek.my

Shopee SG Store: https://shopee.sg/monsgeek.sg

The currency of www.monsgeek.com is in USD.

M1 comes with polycarbonate plate.

You can purchase the following plate separately:

FR4;

POM;

Aluminum.

All offered at $9.99.

You can also use plate file to print your desired plate.