Frequently Asked Questions

My Order is still in “Processing” Status


Below are the definitions of order status:

[Processing] Item not yet picked up by carrier (it takes around 3 working days for processing). Or maybe the package has been handed over to the carrier, but the carrier has not yet generated a label (could have 1-3 days delay) , especially for expedited shipping methods like DHL, FedEx, or UPS.

For pre-order items, it will remain as “processing” until the items are in stock and ready to be shipped.

[Shipped] MonsGeek has handed over the package to the carrier.

Select your currency
Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.