Frequently Asked Questions

My Order is still in “Processing” Status


2023-02-08

Below are the definitions of order status:

[Processing] Item not yet picked up by carrier (it takes around 3 working days for processing). Or maybe the package has been handed over to the carrier, but the carrier has not yet generated a label (could have 1-3 days delay) , especially for expedited shipping methods like DHL, FedEx, or UPS.

For pre-order items, it will remain as “processing” until the items are in stock and ready to be shipped.

[Shipped] MonsGeek has handed over the package to the carrier.

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