Frequently Asked Questions

Troubleshooting: M5W Keyboard Not Charging and Battery Level Issues.


2024-05-29

Please follow these steps to update the firmware and potentially resolve the issue:

  1. Download Firmware: Download the new firmware from the provided link. Ensure you download all the files included in the link: Firmware Download.
  2. Run Firmware Tool: Execute the “royuan_tool.exe” file to open the firmware upgrade tool.
  3. Initiate Firmware Update: Press the “Upgrade” button on the upgrade screen to start the firmware update process.

Note: The firmware can only be updated in wired mode. Follow these steps:

  • Toggle the system switch under the Capslock key to the middle position.
  • Press Fn+U to enter wired mode.
  • Flash the firmware from the link (do not update through the Driver).
  • If the update fails, try re-plugging the keyboard and updating again. Avoid opening the MonsGeek driver and operating the keyboard during the update process.

Please keep in mind that firmware updates should be performed with caution and only when necessary. If your keyboard is working properly and recognized consistently, there may not be a need to flash the firmware.

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