Return and Refund
a) Return Window
We offer 30 (thirty) days return for most of our products upon delivery for product quality issues. All return requests will not be available after that.
For generic reasons like “I don’t like the product now” “I changed my mind”, customer needs to request returns within 7 (seven) days.
Return requests for DIY Kits, due to level of user customization involved, can only be accepted in 7 (seven) days once the product has been delivered.
b) Complete Package Rule
Please return the product with its original packaging, including manuals, novelty keycaps and keycap puller that comes with the unit for a full refund. Returns with incomplete/materially different packages may enable sellers to charge a restocking fee up to 15% subject to the completeness of the package. We do not charge a restocking fee for normal wear of use on the keyboard.
An automatic refund will be issued within 3~5 business days of the receipt of your return.
d) Return Shipping
When customers decide to return a product at no fault of MonsGeek (for reasons such as “unwanted items” “I no longer needs this”), they are responsible for the return shipping.
We have US and CN warehouse to accept returns.
For customers outside USA, you will need to send the package to either our US or CN warehouse.
If the item needs to be returned because of MonsGeek’s responsibility and issues, we will reimburse the shipment up to $20 per package for keyboard/DIY Kits.
e) Customers are to bear the consequences and fees incurred, if the failed delivery is caused by one of the following cases:
- Refuse delivery. Refusing the delivery of international package may result in disposal by the carrier. Note MonsGeek will only refund you when we receive the return package, and any cost generated by return shipping of the refused package will be deducted from the refund amount.
- Wrong Address. Entering the wrong address may cause delivery failure and finally result in disposal by the carrier, if the changes are not made in a timely manner. Note MonsGeek will only refund you when we receive the return package, and any cost generated by return shipping of the refused package will be deducted from the refund amount.
- Custom Tax. MonsGeek doesn’t collect or pay for the custom taxes that are potentially charged by local customs for each region/country. It is the user’s responsibility to pay for the tax. If the package is destroyed or returned because user doesn’t want to pay for the tax, the refund will be issued once MonsGeek receives the products, and we will deduct any return cost from the product amount.
- Recipient isn’t reachable when the carrier tries to contact, and failed to pick up afterwards;
h) Failed Delivery at the Fault of Logistics Carriers
The rate of delivery for all packages is 98% and most packages will arrive on time based on MonsGeek’s estimated time frame during checkout. However, occasionally users may experience unexpected delays of packages. Once posted, please wait for 60 calender days (maximum) for the package to be delivered. If the package is not delivered within 60 calender days due to the fault of the logistic carrier, MonsGeek will issue a full refund.
For any questions or concerns, please feel free to email firstname.lastname@example.org