Why am I notified of an additional shipping fee, even though I have already paid for expedited shipping or Standard shipping?

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This situation is uncommon but may occur if your delivery address is classified as a remote location in the systems of DHL, UPS, FedEx, or other couriers.

Please note that international shipments are very complex due to varying delivery addresses and differences between courier systems. Remote addresses may update irregularly, which is why the final shipping fee for such locations may not be determined during checkout.

The expedited and standard shipping costs listed on our global website are based on standard delivery addresses. For remote locations, additional charges may apply. These fees are billed separately from your order after we receive the final cost from the courier and typically range from $10 to $80.

If you selected expedited shipping for an order going to a remote address, you may choose to switch to standard shipping instead. However, please be aware that in some regions—especially for items like keyboards with built-in batteries—the cost of standard shipping may be similar to expedited shipping. If there is a price difference when switching from expedited to standard shipping, we will issue a partial refund.

If you selected standard shipping for an order going to a remote or island address (such as Hawaii or Alaska), it may be possible to upgrade the shipment to a higher-tier standard shipping service or expedited shipping by paying an additional fee (taxes may not be included).

If this option applies to your order, we will notify you after confirming details with the courier and provide full information for your review. We will only proceed with the shipping adjustment once you have reviewed and approved it.

Thank you for your support and understanding.

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