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If you are experiencing issues with the Fn key on your keyboard, please try the following steps to troubleshoot the problem:

  1. Test with “Test Matrix” ON or Hotkeys: Most key testers cannot detect the Fn key, but you can test it by enabling the “Test Matrix” feature in VIA if your keyboard supports VIA. This feature allows you to check the functionality of each key individually. Alternatively, you can try using the Fn+L combination to open/close the RGB settings and test if the Fn key is responsive.
  2. Restore factory settings: In the keyboard driver or by following the instructions in the manual, try restoring the keyboard to its factory settings. This can often resolve software-related issues. For QMK version keyboards, you can perform a reset by holding down the Esc key while plugging in the keyboard. Afterward, reconnect the keyboard to complete the reset process.
  3. Check for additional troubleshooting: If the Fn key still does not work after the reset, you can refer to the following article for further guidance: Link to the article on fixing keyboard issues.
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If you are experiencing issues with certain keys not functioning on your keyboard, please try the following steps to troubleshoot the problem:

  1. Restore factory settings: In the keyboard driver or by following the instructions in the manual, try restoring the keyboard to its factory settings. This can often resolve software-related issues. For QMK version keyboards, hold down Esc while plugging in the keyboard to perform a reset. Afterward, reconnect the keyboard to complete the reset process.
  2. Switch replacement: If the issue persists, consider replacing the switch associated with the malfunctioning key. You can use a good switch from the keyboard to replace the defective one. Please refer to the manual or follow the provided instructions for guidance on how to swap the switch. Swap the switch. If needed, you can use tweezers or a switch puller for the replacement. After replacing the switch, test the key to see if it works properly. If the key functions correctly with the new switch, it suggests that the issue was likely caused by the original switch.
  3. Socket problem: If swapping switches does not resolve the problem, there may be an issue with the socket on the PCB (Printed Circuit Board). To further diagnose this, perform the following test:If the key registers correctly during the test, it indicates that the PCB is functioning properly, but the switch might not be making proper contact with the socket.
  4. Fixing loose socket contacts: If there is a loose socket contact causing the issue, follow the steps below:

By following these steps and emphasizing important instructions, you can effectively troubleshoot and address the issue of non-functioning keys on your keyboard.

To identify whether your keyboard is the QMK version, we recommend following these steps:

  1. Locate the EAN number: Look for the EAN number on the outer box of your keyboard. It typically consists of a series of digits as below (697535138XXXX). The EAN number helps us verify the specific version of your keyboard.
  2. Contact our support team: Once you have found the EAN number, please reach out to our support team. You can contact us via support@monsgeek.com and provide the EAN number for reference. Our dedicated team will assist you in confirming whether your keyboard is the QMK version or not.

Please note that providing the EANU number helps us accurately identify the version of your keyboard and offer appropriate guidance. If you have any further questions or require assistance, please don’t hesitate to contact our support team.

The “No DFU capable USB device available” error commonly occurs when attempting to flash firmware using the QMK version. This error suggests that the file required for the driver installation might not have been installed properly. To troubleshoot and resolve this issue, please follow these steps:

  1. Re-install the latest version of QMK: Visit the official QMK Toolbox GitHub repository at https://github.com/qmk/qmk_toolbox/releases and download the latest version of QMK Toolbox.
  2. Run the installation: Once the download is complete, run the QMK Toolbox installation file (.exe) and follow the on-screen instructions. During the installation process, make sure to press “Yes” when prompted to install the driver.
  3. Allow complete driver installation: It is crucial to be patient and wait until the driver installation is fully completed. Interrupting or closing the installation prematurely can lead to the “No DFU capable USB device available” error.
  4. Retry firmware flashing: After the driver installation is finished, attempt to flash the firmware again using QMK Toolbox. You should now be able to proceed without encountering the error.

If you continue to experience issues or have further questions, please try this beta version:https://drive.google.com/file/d/1_sVllEQhrlkhrAlXmnk0y0S6ZtPnvhwn/view?usp=sharing to complete the driver installation. You need to install these drivers in order for QMK to detect the keyboard:https://github.com/WestberryTech/wb32-dfu-updater/tree/master/driver.

The original firmware: ​​​M1​​ QMK, M2 QMK, M3 QMK

To enter Bootloader mode and flash the firmware on your QMK version keyboard, please follow these steps:

  1. Download QMK Toolbox:You could download the QMK toolbox here:​​QMK toolbox​​.Or you could visit the QMK Toolbox download page at QMK Toolbox and download the software. If prompted, proceed with the installation process and wait for it to complete.
  2. Open QMK Toolbox: Launch the QMK Toolbox software on your computer. If it’s your first time using it, you may be prompted to install necessary drivers. Follow the on-screen instructions and wait until the installation is finished.
  3. Locate the firmware: Click the “Open” button in QMK Toolbox to browse and select the appropriate .bin firmware file for your keyboard model. Ensure you have downloaded the correct firmware version for your keyboard.
  4. Enter Bootloader mode: Disconnect the USB cable from your keyboard. While holding down the “ESC” key, reconnect the USB cable. You should notice the “Flash/Exit DFU” button in QMK Toolbox turn black, indicating that you are now in Bootloader mode.
  5. Flash the firmware: With your keyboard in Bootloader mode, click the “Flash” button in QMK Toolbox to begin the firmware flashing process. Wait until you see the “OK” message indicating that the firmware update is complete.
  6. Exit Bootloader mode: After the firmware has been successfully flashed, click the “Exit DFU” button in QMK Toolbox. You can then close the QMK Toolbox software.
  7. Reconnect the USB cable: Reconnect the USB cable to your keyboard. Your keyboard should now be ready for use with the updated firmware.

Please note that these instructions are specific to QMK version keyboards and assume you have already downloaded the necessary firmware. If you have any further questions or encounter any difficulties, feel free to seek additional support from the QMK community or consult support@monsgeek.com.

If you are unable to connect your keyboard to VIA, please follow these steps to troubleshoot the issue:

  1. Install the latest VIA version: Visit the VIA releases page at VIA releases and download the latest VIA software. Install it on your computer, ensuring you have the most up-to-date version.
  2. Reconnect the keyboard power cable: Disconnect and reconnect the power cable of your keyboard. This step helps to ensure a fresh connection between the keyboard and your computer.
  3. Load the JSON file: On the Design page of VIA, you might need to load a JSON file to configure your keyboard properly. You can download the JSON file from https://www.monsgeek.com/download/. Once downloaded, locate the load button on the Design tab and click it to load the JSON file.Note: If you can’t find the load button, make sure you have opened the Design tab in the VIA software.
  4. Reconnect the keyboard power cable (again): Disconnect and reconnect the power cable of your keyboard once more. This step ensures that the keyboard is properly recognized by the VIA software.
  5. Customize the keymap: Click on the “CONFIGURE” section in VIA to access keymap customization. Use this section to modify and configure the keymap according to your preferences.

If you continue to experience difficulties connecting your keyboard to VIA or encounter any other issues, it is advisable to seek further assistance from the VIA community or consult the manufacturer of your keyboard. They can provide specific guidance tailored to your keyboard model.

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If you’re experiencing difficulty with your M2 (QMK version) keyboard not being recognized immediately upon booting up your PC, there are a few steps you can take to troubleshoot the problem:

  1. Update the firmware: It’s recommended to update the firmware of your M2 keyboard. You can download the firmware update from this Google Drive link: Firmware Update. Please note that this firmware update is only applicable for the M2 QMK version. If your keyboard is functioning properly, you may not need to perform this update.
  2. Firmware flashing instructions: Follow the provided instructions in the firmware update package to flash the updated firmware onto your M2 keyboard. This process helps to ensure the keyboard’s firmware is up-to-date and may help resolve the recognition issue.
  3. Check USB connection and port: Verify that the USB cable is securely connected to both the M2 keyboard and the computer. Additionally, try connecting the keyboard to a different USB port on your PC to see if the issue persists. Faulty USB cables or ports can sometimes cause recognition problems.
  4. Update USB drivers: Ensure that you have the latest USB drivers installed on your computer. Visit the manufacturer’s website for your PC or motherboard and look for any available USB driver updates. Installing the latest drivers can often resolve compatibility issues.

If the issue persists after trying these steps, it may be helpful to reach out to our support team for further assistance. They can provide additional guidance based on the specific model and configuration of your M2 keyboard.

Please keep in mind that firmware updates should be performed with caution and only when necessary. If your keyboard is working properly and recognized consistently, there may not be a need to flash the firmware.

It is most likely caused by an accidental lock of the Win key.

You could press Fn+Win to unlock the Win key.

If you confirm that your keyboard is the QMK/VIA version, please try the following steps:

Update VIA: Download the latest version of VIA from this link: VIA Releases. Install the latest VIA version and check if it detects your keyboard.

Currently, our international VIA-supported models do not have QMK support out of the box. However, you can manually load the .JSON file through the Design tab in VIA to have your keyboard detected.

For the MonsGeek M1 keyboard, please use the following links:

  1. MonsGeek M1 .JSON file for VIA: Link (Please read the instructions before use, as this file is a V2 definition .JSON. Make sure you have toggled to use V2 definitions as below before using this file.)If you cannot find the load button, make sure you have opened the Design tab as shown below.

Firmware Upgrade from V2 to V3 definitions: Follow the steps outlined in the guide below.

  1. QMK Toolbox: Link
    • Keyboard drivers (needed for QMK Toolbox): Link（If you encounter any issues during the process, please refer to the article here）
    • V3 firmware: Link
    • Guide for firmware upgrade: Link
  2. Once you have successfully upgraded the firmware to V3, you can use the V3 .JSON file for the MonsGeek M1 without needing to toggle V2 definitions on. Here is the link: Link
  3. Load V3 JSON File: After updating the firmware and installing the drivers, load the corresponding V3 JSON file for your M1 QMK keyboard. Ensure that the “Use V2 definitions” option is turned off when loading the V3 JSON file.


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Please be aware that the theoretical polling rate in wired mode is 1000Hz.

However, it’s important to note that the actual polling rate may be influenced by various factors in the keyboard’s usage environment. These factors include the speed at which you press the switches, the efficiency of data transmission, and the decoding time of the connected device. These variables can affect the overall performance and responsiveness of the keyboard.

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